Knowledge Exchange

Service and Operations Management

A book for all your New Year's resolutions

This year, hold yourself accountable to all your professional goals. Read article
Strategy

4 keys to improve Europe's security and defense

Terrorism, tensions and geopolitical shifts are renewing interest in regional security. Jorge Domecq, Chief Executive of the European Defense Agency, shares four action items to build a stronger European defense. Read article
Information Technologies

Harnessing the Crowd in the Age of the Machine Premium

IESE Insight In this interview, MIT research scientist Andrew McAfee unpacks six core principles for harnessing crowd-based co-creation. Amid growing fears of machines' vastly superior computing power, it's worth bearing in mind that human abilities, excellent goods and services, and strong organizational capabilities will likely remain essential to business success. Read article
Strategy

Why Execution Is No Longer the Key to Competitive Advantage

IESE Every Wednesday, Amazon's top executives reportedly meet for hours to ponder the future. Why? Because looking to the future has become more important than execution for business success in VUCA times. Antonio Davila (briefly) explains his 70/30 recommendation. Read article
Knowledge and Communication

Crisis Communication: How to Manage Social Media as an Emergency Unfolds

In our always-on, hyper-connected world, companies cannot afford to wait to react to crises affecting their brand or reputation. Yago de la Cierva offers the keys to managing a crisis as it unfolds, where it unfolds first: on social media. Read article