Knowledge Exchange

Service and Operations Management

A CEO's mantra: Stop customers from suffering

IESE Insight For a regulated public utility like Madrileña Red de Gas, what's the bottom-line incentive to pursue customer-service improvements? The CEO, Alejandro Lafarga, explains his business calling. Read article
Corporate Governance

Corporate culture and values: How can the board set the tone?

Canals, Jordi There is a growing awareness about the importance of corporate culture. However, creating a positive culture cannot be addressed with a "check the box" compliance approach. This article provides some guidance on how boards can tackle this challenge. Read article
Leadership and People Management

A talent for management: tips from Carnegie Hall's Clive Gillinson

IESE Insight Clive Gillinson never set out to be a manager. But the Carnegie Hall executive has discovered in management a new way to be creative. What kind of music is coming out of your leadership? Read article
Leadership and People Management

Mariano Puig: the story of a leader who knows how to think big

IESE Insight Mariano Puig, 91, admits he's reached the stage his father called "letting others do." Time to let the next generation take over the running of the family-owned fashion and fragrance business. This is the story of a leader who knows how to think big. Read article
Strategy

Four pillars for developing a human capital strategy

Cachinero-Sanchez, Benito Developing a human capital strategy is not something to leave until the last minute. Ask yourself these key questions to help make sure that your strategic plans get executed successfully. Read article

Latest IESE documents

Asia-Pacific Top 5 Berrone, Pascual; Ricart, Joan Enric
Latin American Top 5 Berrone, Pascual; Ricart, Joan Enric
Regional Maps 2019 Berrone, Pascual; Ricart, Joan Enric