Research Papers

Service and Operations Management

When diagnosis is part of the service: Learning and treating efficiently

Bimpikis, Kostas; Markakis, Mihalis Is it just a fever or something more serious? When providing services that range from simple to complex, as in health care, not knowing what's required for each patient leads to wasted resources and inefficient staffing. So, how can this kind of system be optimized? Read article
Business Ethics and Corporate Social Responsibility

Patience: the best remedy for business haste

Argandoña, Antonio Can you afford to be patient in a market that doesn't wait? Yes, you can, and it will benefit the productivity and sustainability of your company. Antonio Argandoña discusses the why's and how's of an overlooked virtue. Read article
Business Ethics and Corporate Social Responsibility

For leaders, ethics trumps fairness in employee opinions

Koopman, Joel; Scott, Brent A.; Matta, Fadel K.; Conlon, Donald E.; Dennerlein, Tobias Principled and moral leaders are perceived to treat employees better when dispensing justice -- even when they don't. A study of ethical leadership suggests it can lead to a more collaborative workforce, thanks to perceptions of fairness. Read article
Strategy

Entrepreneurs don't cry: surprising keys to startup success

Huy, Quy; Zott, Christoph Think "successful entrepreneur" and emotional control may not be the first thing to pop to mind. And yet steady emotions can be key in the turbulent times around a business launch. Quy Huy and Christoph Zott identify five "emotional-regulation behaviors" worth emulating. Read article
Corporate Governance

How to talk it out: shareholder dialogue that leads to change

Ferraro, Fabrizio; Beunza, Daniel By analyzing interactions between socially responsible shareholders and major corporations, Fabrizio Ferraro and Daniel Beunza present a model for creating common ground that can lead to real social change. Read article

Latest IESE documents

Do You Get What You Desire? Consequences of (In)Congruence of Desired and Actual Servant Leadership Rofcanin, Yasin; Las Heras, Mireia; Bosch, Mª José; Marescaux, Elise; Mughal, Farooq; Erdogan, Berrin