Information Technologies

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  Starry right? The real story behind online ratings

Christoph Schneider; Markus Weinmann; Peter N. C. Mohr; Jan vom Brocke From Amazon to Airbnb, we expect previous-customer ratings to help us understand the quality we can expect. But stars can be misleading, particularly when compared between different systems. Read article

  Managing supply chains in a world that is no longer flat

Philip Moscoso Deglobalization and digitalization were gathering force when COVID-19 confirmed what many companies already suspected: Supply chains need to undergo a fundamental transformation. Here's how to make supply chains more agile and resilient. Read article

  Smart cities: 7 digital solutions with social impact

Philip Muller; Joan Fontrodona How can the latest technologies address the social needs of today's cities? Can digital solutions strengthen social cohesion in urban centers? Philip Muller and Joan Fontrodona analyze seven practical answers to these questions. Read article

  Opening the black box of AI and machine learning

Robert Wayne Gregory; Ola Henfridsson; Evgeny Káganer; Harris Kyriakou Especially when a business learns from its data, the more data it has, the more valuable it may become. Professor Harris Kyriakou walks us through the managerial importance of lifting the hood on technology to better understand "data network effects." Read article

  The Big Picture: Teleworking, the new normal?

IESE Insight How did salaried professionals who had never worked from home before react to the experience during the coronavirus lockdowns? Do you see yourself in the results of these surveys? How might your work culture change as a result? Read article

  Lessons from sports to compete with AI

Pedro Larrañaga; Concha Bielza Sports teams are increasingly leveraging the power of artificial intelligence to enhance their performance. Here are five things companies can learn from them to achieve winning results. Read article

  The secrets to a successful digital transformation

Javier Zamora; Joan Enric Ricart; Toni Guerra Cortada; José Luis Pérez Tejada What are the common factors found in companies whose digital strategies end up exceeding expectations? A study by Javier Zamora and Joan Enric Ricart uncovers eight answers that could help companies compete in the post-COVID-19 world. Read article

  Life after lockdown: tracking apps, more virtualization and new priorities

IESE Insight Ready for coronavirus contact-tracing apps and virtual healthcare? A pivot away from excess consumption and materialism? Living in China and working in telemedicine, Myra Yu shares her perspective on what the road ahead might offer as lockdowns are lifted. Read article

  The Big Picture: What's the future of banking?

IESE Insight Evolving consumer expectations, tech innovations, regulatory changes and new business models are fast reshaping the global banking industry. As the rules of the game change, who will emerge as the winners? Read article

  Flipping the digital switch: lessons from the COVID-19 lockdown

IESE Insight Sandra Sieber, professor of Information Systems at IESE, highlights key takeaways from the IESE experience, similar to what many other organizations went through when COVID-19 forced everyone to shift their businesses online and work remotely in record time. Read article
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