Service and Operations Management

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  Artistic license: Fresh ideas attracting new audiences to art

NFTs, DAOs, kinetic floors, immersive exhibitions and advanced analytics are some of the catalysts for change in the cultural sector. Plus, Beatriz Muñoz-Seca offers advice on service design for cultural institutions recovering from COVID. Read article

  Mend your supply chain to prevent a brand disaster

Anna Saez de Tejada Cuenca, Felipe Caro, Leonard Lane Would you know if your suppliers were using unauthorized subcontractors? Research from the fashion industry reveals some key predictors of the practice. Knowing these can help you sew up your supply chain's loose ends. Read article

  Culture wars: Take a stand or sit them out?

Yago de la Cierva Before you stake a position and your reputation on a controversial issue, make sure you know where your company stands. Follow this advice for choosing your words and your battles carefully. Read article

  In search of the common good

Michael J. Sandel In a polarized world with rising inequality, might it be time for us to rethink what it means to be a productive citizen and bring dignity back to work? Read article

  Resource flexibility: how it can unlock better decision-making through learning

Jiri Chod; Mihalis Markakis; Nikolaos Trichakis Investing in flexible resources -- as opposed to dedicated (task-specific) ones -- can yield better data from which managers can learn more about underlying business trends. Discover the previously unexplored learning benefits of flexibility. Read article

  Porsche CEO Oliver Blume: Half its cars all-electric or hybrid by 2025

IESE Insight Porsche's strategy to become carbon neutral is challenging yet achievable. Green energy is key, using e-fuels combined with electromobility to run not just the cars but the plants. While AI is also valuable, it won't replace the human element on which the brand depends. Read article

  Sabine Mueller: "Diversity and inclusion must be organizational cornerstones"

The CEO of DHL Consulting discusses digital readiness, resilience and agility, and says establishing a truly diverse and inclusive workplace will require a complete overhaul of how we currently do things. Read article

  Managing supply chains in a world that is no longer flat

Philip Moscoso Deglobalization and digitalization were gathering force when COVID-19 confirmed what many companies already suspected: Supply chains need to undergo a fundamental transformation. Here's how to make supply chains more agile and resilient. Read article

  Rethinking supply chains after COVID-19

Weiming Zhu; Weiyin Yang The pandemic has exposed weaknesses in our global supply-chain system. Inspired by Donella H. Meadows' classic work on system thinking, we proffer three keys to rebuild more sustainable businesses after the crisis. Read article

  Keys to confronting crises, from a hospital fighting COVID-19

IESE Insight Anticipating problems, protecting your people, and working in close cooperation with your stakeholders: these are some of the lessons the University of Navarra Clinic takes from its fight against COVID-19 in Spain. Read article
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