Service and Operations Management

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  Sabine Mueller: "Diversity and inclusion must be organizational cornerstones"

The CEO of DHL Consulting discusses digital readiness, resilience and agility, and says establishing a truly diverse and inclusive workplace will require a complete overhaul of how we currently do things. Read article

  Large public deficits and inflation: recovery challenges ahead

Juan José Toribio, Antonio Argandoña, Pedro Videla The global economy is expected to grow, boosted by government spending and expansionary monetary policy. The formidable challenge in the coming years will be to rein in the public deficit. Read article

  Rethinking supply chains after COVID-19

Weiming Zhu; Weiyin Yang The pandemic has exposed weaknesses in our global supply-chain system. Inspired by Donella H. Meadows' classic work on system thinking, we proffer three keys to rebuild more sustainable businesses after the crisis. Read article

  The Big Picture: How to flourish in your career

IESE Insight A career path doesn't always advance in a linear or upward fashion. Follow these tips to lay the ground for a career that will blossom over time. Read article

  Keys to confronting crises, from a hospital fighting COVID-19

IESE Insight Anticipating problems, protecting your people, and working in close cooperation with your stakeholders: these are some of the lessons the University of Navarra Clinic takes from its fight against COVID-19 in Spain. Read article

  Big data to help predict social exclusion

Victor Martínez de Albéniz; Cynthia Echave Martínez Just as businesses can use big data to anticipate consumer behavior and optimize profits, social enterprises and governments can use it to predict social vulnerability and fight poverty. But the disruptive impact of COVID-19 may require retraining the models. Read article

  Hurry! Only 3 left in stock! When scarcity signals are most powerful

Eduard Calvo; Ruomeng Cui; Laura Wagner Many retailers disclose product availability to get customers to buy, but does it really boost sales and profits? By studying this effect in online retail, we identify the contexts where scarcity signals are most powerful. Read article

  5 steps to get a handle on operations in times of crisis

IESE Insight Steering your company to recovery, with resilience, may depend on forward-thinking operations management. Professor Jaume Ribera breaks down the key considerations in each stage of the life cycle of a crisis. Read article

  Coping with the coronavirus crisis: A guide for business leaders

IESE Insight How can executives keep calm and lead during the COVID-19 outbreak? Six experts discuss resilient strategies, clear crisis communications, reducing anxiety, increasing health security and more to help leaders respond to the pandemic as proactively as possible. Read article

  Axel Lambert: How to handle crises

IESE Insight Axel Lambert advises organizations, companies and professionals on how to prepare for, react to and prevent health emergencies. After years of working with epidemics such as SARS, influenza and Ebola, Lambert is conscious of one thing: "You're never fully prepared." Read article
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