Service and Operations Management

Premià de Dalt (A)

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In 2018, the people of Premià de Dalt, a small town north of Barcelona (Spain), started to be seriously concerned about security. Indeed, the local police (Policia Urbana) had received an anomalously high number of reports of home burglaries. The mayor of the city was urged to find an immediate and effective solution. This situation was part of a much larger problem affecting Barcelona's metropolitan area. Most of the responsibility for security lay with the Mossos d'Esquadra (regional police) but they claimed to have no resources to increase controls in the area. Thus, a solution relying on local resources at the town level was needed. Everyone on the city council knew they were dealing with a complex decision-making process involving financial, social and ethical considerations.
Bibliographic citation: GIUSEPPE GIURA,, VACCARO, A. (2021). Premià de Dalt (A). Privatization in the Name of Security? IESE, BE-208-E.
Date: 01/01/2021
Author(s): Giuseppe Giura; Antonino Vaccaro
Document type: Case
Department: Business Ethics
Languages: English
Year of the events: 2018