Service and Operations Management

Tejidos Especiales Edentel 4.0 (A)

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The case describes the problems that Tejidos Especiales Edentel has been having with production programming ever since it started to operate via the Internet. The new system allows customers to change the priority of their orders in seconds, which increases costs for Edentel, reduces productivity and makes it more difficult to meet delivery dates. This case is based on the case "Tejidos Especiales Edentel," P-987, by Professor Josep Riverola.
Bibliographic citation: Lago, Alejandro, "Tejidos Especiales Edentel 4.0 (A)", IESE, P-1169-E, 11/2018
Date: 06/11/2018
Author(s): Lago, Alejandro
Document type: Case
Department: Production, Technology and Operations Management
Languages: Spanish / English
Geographic area: Spain