Information Technologies RSS

Research Papers  Starry right? The real story behind online ratings

Christoph Schneider; Markus Weinmann; Peter N. C. Mohr; Jan vom Brocke From Amazon to Airbnb, we expect previous-customer ratings to help us understand the quality we can expect. But stars can be misleading, particularly when compared between different systems. Read article

Studies and Reports  Smart cities: 7 digital solutions with social impact

Philip Muller; Joan Fontrodona How can the latest technologies address the social needs of today's cities? Can digital solutions strengthen social cohesion in urban centers? Philip Muller and Joan Fontrodona analyze seven practical answers to these questions. Read article

Research Papers  Opening the black box of AI and machine learning

Robert Wayne Gregory; Ola Henfridsson; Evgeny Káganer; Harris Kyriakou Especially when a business learns from its data, the more data it has, the more valuable it may become. Professor Harris Kyriakou walks us through the managerial importance of lifting the hood on technology to better understand "data network effects." Read article

Latest IESE documents

Netflix: from DVD-by-mail to streaming Alejandro Lago; Philip Moscoso; Isaac Sastre Boquet
The Incentive game under target effects in ridesharing Xirong Chen; Zheng Li ; Liu Ming; Weiming Zhu
Ecosystem legitimacy emergence Llewellyn Thomas; Paavo Ritala