Service and Operations Management RSS

Knowledge Exchange  5 steps to get a handle on operations in times of crisis

IESE Insight Steering your company to recovery, with resilience, may depend on forward-thinking operations management. Professor Jaume Ribera breaks down the key considerations in each stage of the life cycle of a crisis. Read article

Knowledge Exchange  Coping with the coronavirus crisis: A guide for business leaders

IESE Insight How can executives keep calm and lead during the COVID-19 outbreak? Six experts discuss resilient strategies, clear crisis communications, reducing anxiety, increasing health security and more to help leaders respond to the pandemic as proactively as possible. Read article

Knowledge Exchange  Axel Lambert: How to handle crises

IESE Insight Axel Lambert advises organizations, companies and professionals on how to prepare for, react to and prevent health emergencies. After years of working with epidemics such as SARS, influenza and Ebola, Lambert is conscious of one thing: "You're never fully prepared." Read article