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Service and Operations Management
Keys to confronting crises, from a hospital fighting COVID-19
IESE Insight
Anticipating problems, protecting your people, and working in close cooperation with your stakeholders: these are some of the lessons the University of Navarra Clinic takes from its fight against COVID-19 in Spain.
Coping with the coronavirus crisis: A guide for business leaders
IESE Insight
How can executives keep calm and lead during the COVID-19 outbreak? Six experts discuss resilient strategies, clear crisis communications, reducing anxiety, increasing health security and more to help leaders respond to the pandemic as proactively as possible.
Axel Lambert: How to handle crises
IESE Insight
Axel Lambert advises organizations, companies and professionals on how to prepare for, react to and prevent health emergencies. After years of working with epidemics such as SARS, influenza and Ebola, Lambert is conscious of one thing: "You're never fully prepared."
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Weathering the continuing storm in shipping and logistics
IESE Insight
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