Service and Operations Management RSS

Research Papers  Designing the optimal supply base: how many suppliers?

Martínez de Albéniz, Victor; Wang, Jiao Designing an optimal supply base is challenging, especially for fashion apparel retailers and other companies with many innovative products. New research proposes a modeling framework that can help determine the optimal supply-base size depending on certain circumstances. Read article

Research Papers  Big spenders? Public infrastructure doesn't have to be a resource drain

Calvo, Eduard; Cui, Ruomeng; Serpa, Juan Camilo Public infrastructure projects are notorious for going over their allotted time and budget. IESE's Eduard Calvo describes how this can best be avoided. Read article

Research Papers  When diagnosis is part of the service: Learning and treating efficiently

Bimpikis, Kostas; Markakis, Mihalis Is it just a fever or something more serious? When providing services that range from simple to complex, as in health care, not knowing what's required for each patient leads to wasted resources and inefficient staffing. So, how can this kind of system be optimized? Read article

Latest IESE documents

Modelización del sector logístico en Catalunya

Martínez de Albéniz, Victor; Carrasco, Carlos; Balsach, Jordi; Franca, Pedro
Mercadona ante el reto del 2020 Serrano, Alejandro; Girbal, Albert