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Service and Operations Management
Big data to help predict social exclusion
Martínez de Albéniz, Victor; Echave Martínez, Cynthia
Just as businesses can use big data to anticipate consumer behavior and optimize profits, social enterprises and governments can use it to predict social vulnerability and fight poverty. But the disruptive impact of COVID-19 may require retraining the models.
Hurry! Only 3 left in stock! When scarcity signals are most powerful
Calvo, Eduard; Cui, Ruomeng; Wagner, Laura
Many retailers disclose product availability to get customers to buy, but does it really boost sales and profits? By studying this effect in online retail, we identify the contexts where scarcity signals are most powerful.
5 steps to get a handle on operations in times of crisis
IESE Insight
Steering your company to recovery, with resilience, may depend on forward-thinking operations management. Professor Jaume Ribera breaks down the key considerations in each stage of the life cycle of a crisis.
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Latest IESE documents
Weathering the continuing storm in shipping and logistics
IESE Insight
'Big data' al servei de la inclusió social
Victor Martínez de Albéniz; Cynthia Echave Martínez
Pairwise influences in dynamic choice
Stefano Nasini; Victor Martínez de Albéniz
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