Service and Operations Management RSS

Research Papers  Keys to confronting crises, from a hospital fighting COVID-19

IESE Insight Anticipating problems, protecting your people, and working in close cooperation with your stakeholders: these are some of the lessons the University of Navarra Clinic takes from its fight against COVID-19 in Spain. Read article

Knowledge Exchange  Coping with the coronavirus crisis: A guide for business leaders

IESE Insight How can executives keep calm and lead during the COVID-19 outbreak? Six experts discuss resilient strategies, clear crisis communications, reducing anxiety, increasing health security and more to help leaders respond to the pandemic as proactively as possible. Read article

Knowledge Exchange  Axel Lambert: How to handle crises

IESE Insight Axel Lambert advises organizations, companies and professionals on how to prepare for, react to and prevent health emergencies. After years of working with epidemics such as SARS, influenza and Ebola, Lambert is conscious of one thing: "You're never fully prepared." Read article