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Service and Operations Management
5 steps to get a handle on operations in times of crisis
IESE Insight
Steering your company to recovery, with resilience, may depend on forward-thinking operations management. Professor Jaume Ribera breaks down the key considerations in each stage of the life cycle of a crisis.
Coping with the coronavirus crisis: A guide for business leaders
IESE Insight
How can executives keep calm and lead during the COVID-19 outbreak? Six experts discuss resilient strategies, clear crisis communications, reducing anxiety, increasing health security and more to help leaders respond to the pandemic as proactively as possible.
Axel Lambert: How to handle crises
IESE Insight
Axel Lambert advises organizations, companies and professionals on how to prepare for, react to and prevent health emergencies. After years of working with epidemics such as SARS, influenza and Ebola, Lambert is conscious of one thing: "You're never fully prepared."
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Latest IESE documents
Technology Addictions and Technostress: An Examination of the U.S. and China
Schneider, Christoph; Brooks, Stoney; Wang, Xuequn
5 steps to get a handle on operations in times of crisis
IESE Insight
4 keys to business operations amid the COVID-19 outbreak
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