Service and Operations Management RSS

Knowledge Exchange  Sabine Mueller: "Diversity and inclusion must be organizational cornerstones"

The CEO of DHL Consulting discusses digital readiness, resilience and agility, and says establishing a truly diverse and inclusive workplace will require a complete overhaul of how we currently do things. Read article

Knowledge Exchange  Large public deficits and inflation: recovery challenges ahead

Juan José Toribio, Antonio Argandoña, Pedro Videla The global economy is expected to grow, boosted by government spending and expansionary monetary policy. The formidable challenge in the coming years will be to rein in the public deficit. Read article

Research Papers  Rethinking supply chains after COVID-19

Weiming Zhu; Weiyin Yang The pandemic has exposed weaknesses in our global supply-chain system. Inspired by Donella H. Meadows' classic work on system thinking, we proffer three keys to rebuild more sustainable businesses after the crisis. Read article

Latest IESE documents

On the learning benefit of resource flexibility Jiri Chod; Mihalis Markakis; Nikolaos Trichakis
Poma de Tuixent Jaume Ribera
Netflix: from DVD-by-mail to streaming Alejandro Lago; Philip Moscoso; Isaac Sastre Boquet