Service and Operations Management RSS

Knowledge Exchange  Suntory CEO Tak Niinami: "Harmony with people and nature is in our DNA"

IESE Insight The chief executive of one of the world's leading consumer products and beverage companies explains his business philosophy in this interview. He also shares his views on partnering with competitors for sustainability's sake. Read article

Research Papers  Resource flexibility: how it can unlock better decision-making through learning

Jiri Chod; Mihalis Markakis; Nikolaos Trichakis Investing in flexible resources -- as opposed to dedicated (task-specific) ones -- can yield better data from which managers can learn more about underlying business trends. Discover the previously unexplored learning benefits of flexibility. Read article

Knowledge Exchange  Porsche CEO Oliver Blume: Half its cars all-electric or hybrid by 2025

IESE Insight Porsche's strategy to become carbon neutral is challenging yet achievable. Green energy is key, using e-fuels combined with electromobility to run not just the cars but the plants. While AI is also valuable, it won't replace the human element on which the brand depends. Read article

Latest IESE documents

Mend your supply chain to prevent a brand disaster Anna Sáez de Tejada Cuenca; Felipe Caro; Leonard Lane
Here comes the sun Victor Martínez de Albéniz; Abdel Belkaid