Service and Operations Management

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  Smoothing the Procurement Process: Towards Better Contracting Premium

Tadelis, Steven In large, complex infrastructure projects, problems can arise with regard to contract types, incentives and the award process. To avoid these problems, the author recommends how to gain flexibility and efficiency in the public procurement of goods and services. Read article

  The Perils of More Flexible Supply Chains

Martínez de Albéniz, Victor; Calvo, Eduard Received wisdom tells operations managers that supply chains should be flexible and responsive above all. But does this make dual sourcing better than forging a single sourcing relationship? IESE's Víctor Martínez de Albéniz and Eduard Calvo look to connect pricing, profits and flexibility. Read article

  5 Building Blocks for Cyber-Physical Value Chains Premium

Sachon, Marc The digitalization that has disrupted services is set to do the same in manufacturing. To stay competitive, companies will have to adapt their skills and protect their value chains. The author identifies the building blocks for the successful implementation of Industry 4.0. Read article

  Management Truths in an Age of Fake News

Rosenberg, Mike; Seager, Phil Do newspapers, magazines or books have a future? Will terrestrial television exist as a meaningful player in five years' time? Amid attacks and dramatic changes, leading IESE professors and practitioners share the timeless tools needed to manage media and entertainment businesses. Read article

  10 Ideas to Optimize the Public Procurement of Medicine

Mur, Javier; Escudero, Antonio; Ribera, Jaume Sustainable public healthcare requires innovative solutions that allow for fast and fair access to medicine. A report from IESE aims to guide healthcare professionals to choose the best model for each situation. Read article

  Pennies From Heaven: How to Boost Rainy-Day Sales by 2 Percent

Belkaid, Abdel; Martínez de Albéniz, Victor Is there a sunny side to rainy days? Could bad weather lift retail profits? IESE's Víctor Martínez de Albéniz shows how adjusting prices according to the weather could translate to a 2 percent uptick in retail sales. Read article

  The Four-leaf Clover: Four Pillars for Public Sector Efficiency

Pin Arboledas, José Ramón To what extent should the public sector follow a private sector management model? Could improving public administration increase the wellbeing of the general population? IESE's José Ramón Pin responds to these questions in a book proposing a model based on four pillars for improving public sector efficiency. Read article

  Mobile Payments: A Framework for Success Premium

Calvo, Eduard There is a lot more to mobile payments than merely substituting a phone for a card when performing a financial transaction. Managers need to think less about the technology, and more about how the new functionalities of m-payments can enable superior value propositions for their customers. This article reveals how. Read article

  The Chinese Auto Industry at a Crossroads

Sachon, Marc; Ribera, Jaume; Zhang, Donald; Zhang, Yunyi; Castillo, Cristina China's auto production has grown exponentially in recent years, responding to a rapidly expanding domestic market. However, the "new normal" in economic growth is taking a toll. The complex industry may be able to shift gears successfully, with help from the Chinese government. Read article

  How to Get Your Employees to Provide Solutions, Not Problems

Muñoz-Seca, Beatriz "Ask the right question at the right time, and ask for relevant information." That is the "express" summary of the approach to service operations offered by professor Beatriz Muñoz-Seca in her 2017 book How to Make Things Happen. Read article
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