There is a lot more to mobile payments than merely substituting a phone for a card when performing a financial transaction. Managers need to think less about the technology, and more about how the new functionalities of m-payments can enable superior value propositions for their customers. This article reveals how.
Sachon, Marc; Ribera, Jaume; Zhang, Donald; Zhang, Yunyi; Castillo, Cristina
China's auto production has grown exponentially in recent years, responding to a rapidly expanding domestic market. However, the "new normal" in economic growth is taking a toll. The complex industry may be able to shift gears successfully, with help from the Chinese government.
"Ask the right question at the right time while requesting relevant information." That summarizes the approach offered by professor Beatriz Muñoz-Seca for improving an organization's operations and performance in her new practical book on how to make things happen in a company.
Mur, Javier; Cohen, Jordi
Creating specialized units and addressing social and emotional needs: these are two keys to improving the treatment of patients suffering from inflammatory bowel disease. The KOAN Project offers some guidelines for developing a patient-focused model to manage the chronic condition, which affects some 150,000 people and costs 500 million euros a year in Spain alone.
Calvo, Eduard; Orozco, Jesús Arturo; Estrada, Miguel
In 2007, Spain's leading maker of aircraft structures, Aernnova, planned to internationalize its operations and become more cost competitive in the process. Where in the world should the company go? To China, where its clients were heading, or to Mexico, with its cultural similarities and other benefits? Eduardo Calvo, Jesús Arturo Orozco and Miguel Estrada analyze the dilemma.
Caro, Felipe; Martínez de Albéniz, Víctor
The secret to Zara's success? The fast-fashion business model is explained by two operations experts -- including its operational pillars and fundamental long-term concerns. And now that fast fashion has revolutionized the apparel industry, what is next? The professors look to music, movies, food and even consumer electronics.
Ribera, Jaume; Antoja, Gabriel; Rosenmöller, Magda; Borrás, Pablo
Looking ahead to 2030, how can hospitals deliver better care to more patients at a lower cost? A 2015 study by IESE and Accenture takes a close look at the new role that Europe's leading public hospitals will be playing in the future health care system, giving a voice to hospital managers and clinicians.
Moscoso, Philip; Lago, Alejandro
Do your company's operations create a differential advantage? Could further improvements and innovations unlock your company's full potential, as seen in success stories like Zara, IKEA and Amazon? Philip Moscoso and Alejandro Lago believe so, and they explain how in their practical guide for executives on managing operations.
Ribera, Jaume; Mur J.; et al.
To improve health care for patients, and help motivate the professionals administering it, it's time to move traditional hospital services to structures that are more autonomous, flexible and efficient. How to carry out this reform is explained in a practical guide for establishing clinical management units (CMUs).
In advanced economies, many hospitals are under financial pressure. In the United States, the introduction of "managed care" has only intensified that pressure in recent years. A study by IESE's Núria Mas shows the human toll of this cost-cutting trend -- harming both insured and uninsured Americans.