Service and Operations Management

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  3 Keys to Shockproof Your Global Supply Chain Premium

Rosenberg, Mike Despite growing tensions in the world, management teams don't seem to pay sufficient attention to geopolitical threats. The author suggests some practical actions that readers can take to anticipate and prepare for change, thereby reducing their supply chain's exposure to geopolitical shocks. Read article

  Integrated Health: A Lifeline for Hospital Systems?

Yankovic, Natalia How can we ensure the sustainability of hospitals under intense budgetary pressures? A more integrated health system may be the remedy we need to curb spending, retain talent, and improve the quality of care. Read article

  A Winning Partnership

Ricart, Joan Enric The public and private sectors need each other now more than ever. What are the keys to forge win-win collaborations? Read article

  Smoothing the Procurement Process: Towards Better Contracting Premium

Tadelis, Steven In large, complex infrastructure projects, problems can arise with regard to contract types, incentives and the award process. To avoid these problems, the author recommends how to gain flexibility and efficiency in the public procurement of goods and services. Read article

  The Perils of More Flexible Supply Chains

Martínez de Albéniz, Victor; Calvo, Eduard Received wisdom tells operations managers that supply chains should be flexible and responsive above all. But does this make dual sourcing better than forging a single sourcing relationship? IESE's Víctor Martínez de Albéniz and Eduard Calvo look to connect pricing, profits and flexibility. Read article

  5 Building Blocks for Cyber-Physical Value Chains Premium

Sachon, Marc The digitalization that has disrupted services is set to do the same in manufacturing. To stay competitive, companies will have to adapt their skills and protect their value chains. The author identifies the building blocks for the successful implementation of Industry 4.0. Read article

  Management Truths in an Age of Fake News

Rosenberg, Mike; Seager, Phil Do newspapers, magazines or books have a future? Will terrestrial television exist as a meaningful player in five years' time? Amid attacks and dramatic changes, leading IESE professors and practitioners share the timeless tools needed to manage media and entertainment businesses. Read article

  10 Ideas to Optimize the Public Procurement of Medicine

Mur, Javier; Escudero, Antonio; Ribera, Jaume Sustainable public healthcare requires innovative solutions that allow for fast and fair access to medicine. A report from IESE aims to guide healthcare professionals to choose the best model for each situation. Read article

  Pennies From Heaven: How to Boost Rainy-Day Sales by 2 Percent

Belkaid, Abdel; Martínez de Albéniz, Victor Is there a sunny side to rainy days? Could bad weather lift retail profits? IESE's Víctor Martínez de Albéniz shows how adjusting prices according to the weather could translate to a 2 percent uptick in retail sales. Read article

  The Four-leaf Clover: Four Pillars for Public Sector Efficiency

Pin Arboledas, José Ramón To what extent should the public sector follow a private sector management model? Could improving public administration increase the wellbeing of the general population? IESE's José Ramón Pin responds to these questions in a book proposing a model based on four pillars for improving public sector efficiency. Read article
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