Service and Operations Management

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  How Design Can Boost Social Impact and Business Results Premium

Sosa, Manuel E. Many managers approach problems with an engineering mindset: build it the right way and make sure it works. Designers, on the other hand, approach problems with the question: are we building the right thing in the first place? In this article, Manuel E. Sosa of INSEAD discusses how companies can build a design culture to boost business results while solving complex social challenges. Read article

  Mathematical Models for Fine Arts

Martínez de Albéniz, Victor; Valdivia, Ana Even art museums can benefit from the quantitative methods developed to optimize retail sales, says professor Víctor Martínez de Albéniz. To boost museum traffic, here are some tips for planning exhibits -- and suggestions for further applications in theater, TV news and beyond. Read article

  Rethinking the Funnel for the Omnichannel Age Premium

D'Andrea, Guillermo Wearables, self-driving cars, AI: these trends are triggering a seismic shift in consumer patterns toward a constantly connected and engaged omnichannel model. From his research on retail sector trends and digitization, the author offers a series of tips so that brands and businesses can adapt to the consumer of the future. Read article

  Connected Robots: Industry 4.0, Automation, and Why We Need to Let the Robots Communicate

Lampa, Stefan; Sachon, Marc Robotics is an industry game-changer, but what implications does this have in practice, from staffing to performance metrics? IESE's Marc Sachon speaks to Stefan Lampa, Chief Executive Officer of Kuka Robotics, about today's robots and how they're going to change the future for all of us tomorrow. Read article

  Buyers Helping Suppliers to Boost Business for All

Tunca, Tunay; Zhu, Weiming It's a win-win situation. When big buyers help smaller suppliers secure financing, costs go down, order fill rates climb, and the whole supply chain benefits -- with a double-digit (11.8 percent) boost to channel profits. Weiming Zhu's practical research on supplier financing is especially relevant in developing economies, such as China. Read article

  3 Keys to Shockproof Your Global Supply Chain Premium

Rosenberg, Mike Despite growing tensions in the world, management teams don't seem to pay sufficient attention to geopolitical threats. The author suggests some practical actions that readers can take to anticipate and prepare for change, thereby reducing their supply chain's exposure to geopolitical shocks. Read article

  Integrated Health: A Lifeline for Hospital Systems?

Yankovic, Natalia How can we ensure the sustainability of hospitals under intense budgetary pressures? A more integrated health system may be the remedy we need to curb spending, retain talent, and improve the quality of care. Read article

  A Winning Partnership

Ricart, Joan Enric The public and private sectors need each other now more than ever. What are the keys to forge win-win collaborations? Read article

  Smoothing the Procurement Process: Towards Better Contracting Premium

Tadelis, Steven In large, complex infrastructure projects, problems can arise with regard to contract types, incentives and the award process. To avoid these problems, the author recommends how to gain flexibility and efficiency in the public procurement of goods and services. Read article

  The Perils of More Flexible Supply Chains

Martínez de Albéniz, Victor; Calvo, Eduard Received wisdom tells operations managers that supply chains should be flexible and responsive above all. But does this make dual sourcing better than forging a single sourcing relationship? IESE's Víctor Martínez de Albéniz and Eduard Calvo look to connect pricing, profits and flexibility. Read article
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