Service and Operations Management

Romaine Seguin: A Career That Has Delivered

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Romaine Seguin's favorite job was being a UPS driver, seeing the gratification on customers' faces when they received a package. That customer focus now serves her well as President of UPS' Americas Region. She tells Marta Elvira, Puig Chair of Global Leadership Development at IESE, about the disruptions facing her industry, from tech to natural disasters, and how she tries to lead by example.
Bibliographic citation: IESE; IESE Insight, "Romaine Seguin: A Career That Has Delivered"
Date: 15/12/2017
Document type: Interview
Interviewee(s): Seguin, Romaine M.
Interviewer(s): Elvira, Marta
Sponsor(s): IESE Insight
Languages: English
Company(ies): UPS