Barcelona Telecare Program (Spain)

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The Barcelona telecare program was set up in 2013 to replace Spain's state telecare program developed by the Imserso (Institute for the Elderly and Social Services), which was expiring. The objective of this program is to improve elderly people's living standards by providing users with telematic and face-to-face care. With this care, the program tries to reduce the problems caused by any delays in providing help when there is a health emergency. Each telecare user has a device at home that directly calls the telecare provider's headquarters at the press of a button. Telecare professionals answer any calls, evaluate the situation and arrange a response. The service has a team of mobile units available that can be sent to the user's house to evaluate the situation or even solve the emergency, if it is not very serious. The telecare workers call emergency services if they detect that the problem is serious or if this is considered necessary after the mobile unit's evaluation.
Bibliographic citation: Navarro, Josep; Rodríguez Planas, Miquel; Trillas, Francesc; Ricart, Joan Enric, "Barcelona Telecare Program (Spain): Case Studies PPP for Cities", IESE, ST-454-E, 03/2018
Date: 21/03/2018
Author(s): Navarro, Josep; Rodríguez Planas, Miquel; Trillas, Francesc; Ricart, Joan Enric
Document type: Study and Monograph
Department: Economics
Sector: Services
Languages: English
Year of the events: 0
Geographic area: Spain