There is a lot more to mobile payments than merely substituting a phone for a card when performing a financial transaction. Managers need to think less about the technology, and more about how the new functionalities of m-payments can enable superior value propositions for their customers. This article reveals how.
Mazzella, Frédéric; Sundararajan, Arun; Butt d'Espous, Verena; Möhlmann, Mareike
This article shares the findings of research by New York University and BlaBlaCar showing that, with the right digital tools, individuals can achieve high levels of trust without ever having met in person. This signals a radical shift toward a friendlier, more personal, more connected, more empowered world of trust.
Lago, Alejandro; Sieber, Sandra
A new business paradigm is taking shape. This article examines the market-access mechanisms, the resource-allocation models and the governance approaches of several well-known business models, to help practitioners and policymakers better understand the key levers of the collaborative economy.