Service and Operations Management RSS

Books  The Four-leaf Clover: Four Pillars for Public Sector Efficiency

Pin Arboledas, José Ramón To what extent should the public sector follow a private sector management model? Could improving public administration increase the wellbeing of the general population? IESE's José Ramón Pin responds to these questions in a book proposing a model based on four pillars for improving public sector efficiency. Read article

Articles and Opinion  Mobile Payments: A Framework for Success Premium

Calvo, Eduard There is a lot more to mobile payments than merely substituting a phone for a card when performing a financial transaction. Managers need to think less about the technology, and more about how the new functionalities of m-payments can enable superior value propositions for their customers. This article reveals how. Read article

Books  The Chinese Auto Industry at a Crossroads

Sachon, Marc; Ribera, Jaume; Zhang, Donald; Zhang, Yunyi; Castillo, Cristina China's auto production has grown exponentially in recent years, responding to a rapidly expanding domestic market. However, the "new normal" in economic growth is taking a toll. The complex industry may be able to shift gears successfully, with help from the Chinese government. Read article

Latest IESE documents

Gestión del riesgo global y constante Interviewee(s): Kessler, Denis; Cancio, Vicente; Placencia, Alberto; Álvarez Camiña, Sergio; González de Frutos, Pilar; Soley, Jorge; Eyries, Ignacio; Torrijos, Sergio; Sponsor(s): IESE - Industry Meetings
Cómo descarbonizar nuestra economía Interviewee(s): López Cardenete, Juan Luis; Nieto, Ignasi; Aires, Luis; Labandeira, Xavier; Navarro, Jesús; Piñón, Jorge; Calleja, Daniel; Sallé, Carlos; Speaker(s): Fernández Cuesta, Nemesio; Arias Cañete, Miguel; Sponsor(s): IESE - Industry Meetings
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