Service and Operations Management RSS

A Framework to Weigh Up Health Innovation Options

Ribera Segura, Jaume; Rosenmöller, Magda; Borrás, Pablo

 

Health-care systems are finding it harder to keep up with the pace of innovation, especially given current economic constraints. IESE's Center for Research in Healthcare Innovation Management has produced a new measurement tool, which they have tested in Barcelona, Madrid, Murcia and Valencia, to help practitioners weigh up innovation options and optimize the use of health resources when treating patients.

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Big Changes Ahead: Are You Ready?

Rocha e Oliveira, Paulo; García Pont, Carlos; Prats Moreno, Mª Julia; Agulles, Remei; Sachon, Marc; Fidler, Devin; Gorbis, Marina

 

The growth of "big data" has been declared one of the top business trends to watch in 2013. Far from looming on the horizon, however, it's already here, demanding that managers take a long, hard look at themselves and their organizations to see if they're ready. IESE professors and researchers suggest some ways for managers to assess their readiness for this and other major shifts ahead.

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Media Markt: Another Go at Internet Sales

Sachon, Marc; Laux, Eric

 

Like many retailers, Media Markt, Europe's largest retailer of consumer electronics, saw opportunities to boost revenue through online sales. But its first attempt to sell over the Internet led to clashes between its sales channels, and its online store eventually closed. Now, having acquired the Internet dispatcher, Redcoon, Media Markt is ready to try again. Will it fare better the second time around?

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Latest IESE documents

Documentos de InvestigacionesHealthcare Innovation Impact Study

Ribera Segura, Jaume; Rosenmöller, Magda; Borrás, Pablo

Documentos de InvestigacionesVI Encuentro de Dirección Comercial

Interviewee(s): Chiesa de Negri, Cosimo; Sponsor(s): IESE - Industry Meetings

Documentos de InvestigacionesMedia Markt, Towards a Multichannel Strategy

Interviewee(s): Sachon, Marc; Reverter, Ferran; Sponsor(s): IESE Publishing

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