Service and Operations Management RSS

Research Papers  The Perils of More Flexible Supply Chains

Martínez de Albéniz, Víctor; Calvo, Eduard Received wisdom tells operations managers that supply chains should be flexible and responsive above all. But does this make dual sourcing better than forging a single sourcing relationship? IESE's Víctor Martínez de Albéniz and Eduard Calvo look to connect pricing, profits and flexibility. Read article

Articles and Opinion  5 Building Blocks for Cyber-Physical Value Chains Premium

Sachon, Marc The digitalization that has disrupted services is set to do the same in manufacturing. To stay competitive, companies will have to adapt their skills and protect their value chains. The author identifies the building blocks for the successful implementation of Industry 4.0. Read article

Books  Management Truths in an Age of Fake News

Rosenberg, Mike; Seager, Phil Do newspapers, magazines or books have a future? Will terrestrial television exist as a meaningful player in five years' time? Amid attacks and dramatic changes, leading IESE professors and practitioners share the timeless tools needed to manage media and entertainment businesses. Read article

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Comprehensive Maintenance of the Barcelona Ring Roads Ricart, Joan Enric; Trillas, Fancesc; Ferradans, Hugo; Rodríguez Planas, Miquel
How to Make Things Happen Muñoz-Seca, Beatriz
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