Service and Operations Management RSS

Knowledge Exchange  Connected Robots: Industry 4.0, Automation, and Why We Need to Let the Robots Communicate

Lampa, Stefan; Sachon, Marc Robotics is an industry game-changer, but what implications does this have in practice, from staffing to performance metrics? IESE's Marc Sachon speaks to Stefan Lampa, Chief Executive Officer of Kuka Robotics, about today's robots and how they're going to change the future for all of us tomorrow. Read article

Research Papers  Buyers Helping Suppliers to Boost Business for All

Tunca, Tunay; Zhu, Weiming It's a win-win situation. When big buyers help smaller suppliers secure financing, costs go down, order fill rates climb, and the whole supply chain benefits -- with a double-digit (11.8 percent) boost to channel profits. Weiming Zhu's practical research on supplier financing is especially relevant in developing economies, such as China. Read article

Articles and Opinion  3 Keys to Shockproof Your Global Supply Chain Premium

Rosenberg, Mike Despite growing tensions in the world, management teams don't seem to pay sufficient attention to geopolitical threats. The author suggests some practical actions that readers can take to anticipate and prepare for change, thereby reducing their supply chain's exposure to geopolitical shocks. Read article
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